Return & Refund Policy

This Policy sets forth the handling of returns, exchanges, cancellations, and refunds of products on "TCG JAPAN" (hereinafter referred to as "the Service"), a website for the sale of trading cards and other products operated by Trading Card Japan Co., Ltd. (hereinafter referred to as "the Company"). This Policy applies to the use of the Service together with, and as an integral part of, the "TCG JAPAN Terms of Use" separately established by the Company (hereinafter referred to as "the Terms of Use").

Article 1 (Purpose and Application)

  1. The purpose of this Policy is to set forth the scope of acceptance, procedures, and methods for returns, exchanges, cancellations, and refunds of products purchased by Users through the Service, as well as the allocation of related costs.
  2. This Policy applies to the Service together with the Terms of Use as an integral whole, and matters not provided for in this Policy shall be governed by the Terms of Use. In the event of any conflict between this Policy and the Terms of Use, this Policy shall prevail (Article 1, Paragraph 3 of the Terms of Use).
  3. This Policy sets forth the contents of the special return provisions (return policy) under the Specified Commercial Transactions Act, and except as provided in this Policy, no returns equivalent to a cooling-off after arrival of the product shall be available.
  4. Unless otherwise defined in this Policy, the definitions of terms used in this Policy shall be as set forth in the Terms of Use.

Article 2 (Principles of Returns and Refunds)

  1. In view of the nature of the products (being trading cards, having fluctuating resale value, requiring authenticity verification and prevention of swapping, etc.), returns, exchanges, cancellations, and changes to order details at the User's convenience shall, in principle, not be accepted.
  2. No claims whatsoever for returns, exchanges, cancellations, refunds, discounts, damages, or otherwise shall be accepted on the grounds of any of the following:
    • Subjective assessments of the condition or quality of a product
    • Conditions within the scope of the condition rank or grade indicated by the Company (including the scope set forth in the "Appendix: Product Condition Standards" attached at the end of the Terms of Use; the same shall apply hereinafter)
    • Shipment within the estimated shipping schedule indicated by the Company
    • Fluctuations in the market price or prevailing price of the product or products of the same kind (regardless of whether before or after shipment by the Company, and including declines)
    • Authenticity, rarity, future asset value, supply fluctuations, or changes in market assessments of rarity
  3. Cases in which returns, exchanges, cancellations, or refunds are exceptionally accepted shall be governed by Articles 3 through 8 of this Policy.

Article 3 (Cancellations and Changes Before Shipment)

  1. After the formation of a Sales Contract, only before the Company commences preparation for shipment of the product and only to the extent that the Company determines acceptance is possible, the Company may accept a cancellation or change of order details requested by the User.
  2. Whether or not to accept a cancellation or change under the preceding paragraph shall be determined at the Company's discretion. In the following cases, such requests shall, in principle, not be accepted:
    • Where payment has been completed and preparation for shipment has already commenced
    • Where the User uses the Service repeatedly and there is a history of cancellations, a history of complaints, or other suspected malicious use
    • Where the product in question is of a made-to-order, pre-order, limited-sale, or similar nature
  3. Where a cancellation is accepted under Paragraph 1 of this Article, the method and timing of the refund of the payment already received shall be governed by Article 6, Paragraphs 2 through 4 of this Policy.

Article 4 (Exceptional Handling of Initial Defects, etc.)

  1. Notwithstanding Article 2, only where any of the following items applies and the Company acknowledges that there is a cause attributable to the Company, the Company shall respond by one of the following methods: exchange of the product, reshipment of an equivalent item, or refund. Such response may cover all of the ordered products or only the part affected by the relevant cause, and the Company shall reasonably select the method and scope of the response:
    • Where a product different from the one ordered was delivered (wrong item)
    • Where there is serious damage or defect that differs materially from the display on the product page
    • Where there is a shortage in quantity
  2. Examples of matters not covered by the response under the preceding paragraph are as follows (the examples are not exhaustive and include cases equivalent thereto):
    • Conditions within the scope set forth in the "Appendix: Product Condition Standards"
    • Conditions resulting from aging or other ordinary use or storage
    • Damage, soiling, or loss occurring after opening or use by the User, or while under the User's control
    • Cases where fraud such as swapping or intentional damage is suspected
    • Minute conditions inside the slab case of graded cards such as PSA-graded cards, bubbles in the sealed part, tiny scratches on the case, and other conditions illustrated in Section 1 of the "Appendix: Product Condition Standards"
    • Market price fluctuations, supply fluctuations, or changes in market assessments of rarity
  3. Refunds under this Article shall be limited to the product price received by the Company, and the Company shall not be liable for damages or any other liability exceeding such amount.

Article 5 (Notification Deadline and Procedures)

  1. A User seeking the response under Paragraph 1 of the preceding Article shall notify the Company's designated contact point within 10 days after arrival of the product, together with the following information:
    • Order number
    • Name of the product concerned
    • The applicable cause (wrong item / serious damage or defect / shortage in quantity, and the details thereof)
    • Photographs showing the condition of the product packaging and the card itself (including the case, for graded cards)
    • Other information requested by the Company
  2. If no notification is made within the period under the preceding paragraph, or if the information requested by the Company is not provided, the Company shall have no obligation to provide the response under the preceding Article.
  3. After receiving a notification, the Company shall confirm its contents and reply to the User as to whether a response will be provided and the method of response. Where the Company selects exchange or reshipment as the method of response, the User shall return the product concerned to the Company in accordance with the method and within the period designated by the Company.
  4. Where the User returns a product to the Company under the preceding paragraph, the risk of damage, soiling, loss, theft, misplacement, or the like until the returned product reaches the Company shall be borne by the User.

Article 6 (Return Shipping Costs and Refund Methods)

  1. Where the Company requests the User to return a product for exchange or reshipment of an equivalent item under Article 4, the shipping costs required for such return shall be borne by the Company. However, where, as a result of the Company's inspection of the returned product, it is found that damage or soiling occurred while under the User's control, that the requirements of Article 4 are not satisfied, or that the identity of the returned product with the product shipped by the Company cannot be confirmed, such shipping costs and actual costs associated with the return shall be borne by the User.
  2. Where the Company makes a refund to a User under this Policy or the Terms of Use, such refund shall, in principle, be made by cancellation (reversal) of the credit card payment used for the transaction.
  3. Where cancellation of the payment is not possible, or where the Company otherwise deems it appropriate, the Company may make the refund by bank transfer or other method designated by the Company.
  4. The timing at which the refunded amount is reflected on the card statement varies depending on the processing of the card issuer, and the Company does not guarantee such timing. In the case of a refund by bank transfer or other method, the timing of reflection varies depending on the processing of the relevant financial institution or other party.

Article 7 (Handling of Delivery, Customs Duties, and Refusal of Receipt, etc.)

  1. Customs duties, import consumption taxes, customs clearance fees, and other import-related costs imposed in connection with shipment outside Japan (hereinafter referred to as "Customs Duties, etc.") shall be borne by the Company. If the Company changes its handling of the burden of Customs Duties, etc., it shall notify Users in advance by announcement on the Service or by individual notice.
  2. Where, due to causes attributable to the User (deficiencies in delivery address information, extended absence, refusal to accept delivery, failure to provide information necessary for customs clearance, the product falling under prohibited imports, or other refusal of customs clearance due to circumstances on the User's side, etc.), the product is returned to the Company, detained by the delivery carrier or customs authority, or destroyed, the Company shall, in principle, not reship the product. In such case, the Company may take the following actions, and the User may not make any claim whatsoever, including for refund of the price or damages:
    • Storing the returned product for a period prescribed by the Company and then disposing of it or reselling it in a manner the Company deems reasonable
    • Not refunding the product price and shipping costs already received
  3. Notwithstanding the preceding paragraph, where the Company, in light of special circumstances, reships the product at the User's request, the shipping costs, return shipping costs, storage costs, additional Customs Duties, etc., and other actual costs required for reshipment shall be borne by the User.

Article 8 (Refunds upon Termination of Contract by the Company)

  1. Where the Company declines to accept a purchase application or terminates a Sales Contract after its formation pursuant to Article 5, Paragraph 2 of the Terms of Use, and the Company has already received payment from the User, the following shall apply:
    • Where the reason is the absence of stock or inventory management reasons, errors or misrepresentations in the price, stock, or other displayed information, or doubt regarding the payment: the Company shall refund the full amount of the payment already received.
    • Where the reason is the User's violation of the Terms of Use or other inappropriate circumstances, a purchase for the purpose of resale, hoarding, or any other purpose that the Company deems inappropriate, or the User being subject to measures under a blacklist or similar list separately established by the Company: the Company shall refund only the balance remaining after deducting shipping costs, payment processing fees, actual costs incurred in preparing the shipment, and damages incurred by the Company; if no balance remains, no refund shall be made. However, this shall not preclude the Company, at its discretion, from refunding the full amount of the payment already received.
  2. Where there is no prospect of shipment significantly beyond the estimated shipping schedule, the Company may, upon notice to the User, cancel the order and refund the payment already received. In such case, the Company shall bear no liability exceeding the amount refunded.
  3. Where the Company terminates a contract in connection with the exclusion of anti-social forces pursuant to Article 14, Paragraph 2 of the Terms of Use, the Company may demand that the User return products already delivered or refund an equivalent amount, and may claim compensation for damages incurred by the Company.
  4. The handling of Sales Contracts for unshipped products upon withdrawal or forced withdrawal under Article 18, Paragraphs 4 and 5 of the Terms of Use shall be governed by the Terms of Use.

Article 9 (Handling of Chargebacks and Third-Party Claims)

  1. Where a User intends to file an objection, chargeback, or other claim (hereinafter referred to as "Chargeback, etc.") with a card issuer, payment service provider, or other third party in relation to a payment on the Service, the User must first contact the Company's designated contact point and follow the procedures in accordance with this Policy and the Terms of Use.
  2. Where a Chargeback, etc. is filed, the User shall be obligated to cooperate with the investigation conducted by the Company, and the User agrees that the Company may retain, verify, aggregate, and submit the following information for the purposes of such investigation and of responding to the card issuer and other parties:
    • Address verification (AVS) data, cardholder name, security code (CVV/CVC), 3-D Secure authentication results, and other payment-related information
    • IP address at the time of the order, device information, login history, purchase history, and browsing history
    • Carrier tracking numbers, delivery history, receipt records, and customs records
    • Records of communications between the User and the Company (email, contact forms, chat, etc.)
  3. Where a Chargeback, etc. is filed without following the procedures under Paragraph 1, or where a Chargeback, etc. is filed based on false or unjustified grounds, such act shall constitute a material breach of the Terms of Use and shall be subject to measures under Article 13 (Prohibited Acts) and Article 18 (Withdrawal and Forced Withdrawal) of the Terms of Use.
  4. Where the Company is unable to collect payment due to a Chargeback, etc., or incurs fees payable to payment service providers, response costs, or other damages, the User shall be liable to compensate the Company for the full amount of such damages (including attorneys' fees and collection costs).
  5. The Company may use the history of Chargebacks, etc. filed and the corresponding response history as a basis for future decisions regarding the User within the Service (refusal of purchases, restrictions on use, forced withdrawal, measures against related accounts, etc.).

Article 10 (Handling of Malicious Return and Refund Claims)

  1. Where the Company determines that a User's claim for a return, exchange, cancellation, refund, or any other claim under this Policy falls under any of the following items, or that there are reasonable grounds to suspect that it does, the Company may refuse to accept such claim or suspend any response already accepted:
    • Repeatedly making false or unfounded claims regarding quality (unreasonable complaints)
    • Repeated return, refund, or cancellation claims by the same User or by multiple accounts sharing the same identifying information
    • Swapping of products, intentional damage, or lack of identity between the returned product and the product shipped by the Company
    • Fraud, impersonation, misrepresentation, or other misconduct
    • Filing of a Chargeback, etc. without following the procedures under Article 9, Paragraph 1, or filing of a Chargeback, etc. based on false or unjustified grounds
    • Claims accompanied by abusive language, threats, persistent contact, or excessive or unjustified complaints against the Company's employees or related parties
    • Any other act that the Company determines to be malicious
  2. In the cases under the preceding paragraph, the Company may additionally take measures under Article 13 (Prohibited Acts) and Article 18 (Withdrawal and Forced Withdrawal) of the Terms of Use.
  3. Accounts that share, or that the Company reasonably determines to share, the same name, address, telephone number, email address, payment method, IP address, device identifier, or other identifying information shall be presumed, for the purposes of this Policy, to be used by the same User. The Company may extend and apply any measure under this Policy taken against any one of such accounts to the other related accounts (Article 4, Paragraph 4 of the Terms of Use).

Article 11 (Governing Law and Jurisdiction)

  1. The authentic text of this Policy shall be the original prepared in the Japanese language. Even where translations into other languages are prepared, the interpretation and effect of this Policy shall be governed by the Japanese original, and in the event of any discrepancy between the Japanese original and a translation, the Japanese original shall prevail.
  2. The formation, validity, performance, and interpretation of this Policy shall be governed by the laws of Japan.
  3. The Service is operated by the Company within Japan and provided under the laws of Japan. Users agree to this Policy with the understanding that transactions on the Service are governed by the laws of Japan, even where Users access, apply for, or use the Service from outside Japan.
  4. In the event of a dispute between the Company and a User in connection with this Policy, the Tokyo Summary Court or the Tokyo District Court shall be the court of exclusive agreed jurisdiction in the first instance, depending on the amount in dispute. The same shall apply even where the User resides outside Japan or uses the Service from outside Japan.
  5. Even where the Company provides the Service to consumers outside Japan, the Service is provided from within Japan, and with respect to the application of the consumer protection laws of each country, the Company shall bear limited legal responsibility based on the disclosure obligations in the individual jurisdiction.

Article 12 (Amendment of this Policy)

  1. The Company may amend this Policy when it deems necessary, in accordance with Article 548-4 of the Civil Code of Japan and other applicable laws.
  2. When amending this Policy, the Company shall notify Users of the amended contents and the effective date by display on the Service or other means prescribed by the Company.
  3. If a User uses the Service after the effective date under the preceding paragraph, the User shall be deemed to have agreed to the amended Policy.

Business operator: Trading Card Japan Co., Ltd.
Representative: Junki Someya, Representative Director
Contact: info@tcg-japan.com

Established: July 5, 2026